Privacy Policy

Information We Collect

• Account information such as name, email address, phone number, business details, login details, selected plan, and subscription status.
• Content you add to Escalia, including business profiles, landing page copy, form fields, public page details, images, logos, videos, and other uploaded materials.
• Lead and appointment information submitted through your public pages, including contact details, messages, form answers, scheduling details, IP address, browser metadata, and timestamps.
• Billing and subscription information processed through our payment providers. Escalia does not store full payment card numbers.
• Usage, analytics, and device information such as pages visited, referrers, approximate location, browser type, operating system, and actions taken inside the product.
• Integration data when you connect third-party services, such as Meta Pixel, Conversions API, analytics tools, calendars, payment platforms, or other business tools.

How We Use Information

• To provide, secure, operate, personalize, and improve Escalia and its public pages.
• To create and manage accounts, subscriptions, billing, landing pages, CRM records, appointments, analytics, and integrations.
• To deliver leads and appointment requests to the business account that owns the page where the information was submitted.
• To send transactional messages, account notices, security alerts, product updates, and support communications.
• To monitor performance, prevent abuse, detect fraud, enforce our Terms, and comply with legal obligations.

How We Share Information

• With the business account that owns a landing page, public page, CRM, or appointment workflow where a visitor submits information.
• With service providers that help us host, secure, process payments, send email, measure analytics, provide support, or operate integrations.
• With third-party services you choose to connect or enable from your Escalia account.
• When required by law, legal process, security needs, or to protect the rights, property, or safety of Escalia, our users, or the public.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Cookies and Tracking

• Escalia may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, secure sessions, measure traffic, and support marketing or analytics features.
• Some customer landing pages may include third-party tracking tools configured by the account owner. Those tools may collect information according to their own policies.

Data Retention and Security

• We keep information for as long as needed to provide Escalia, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
• We use administrative, technical, and organizational safeguards designed to protect information, but no internet service can guarantee absolute security.

Your Choices and Rights

• You may update account information from your dashboard or request access, correction, deletion, or export of your information by contacting us.
• If you submitted information through a business page powered by Escalia, you may also contact that business directly because it may control how it uses your submitted data.
• You may disable cookies through your browser, but some features may not work correctly.

Contact

• For privacy questions or requests, contact us at support@escalia.io.